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(More customer reviews)I received this blu-ray machine at the and of April, 2009, along with a Samsung HDTV. The player has worked fine - playing discs, streaming NetFlix and Pandora - until last month. An automatic firmware update which I accepted via the internet introduced a bug which renders the machine inoperable. The machine is now locked with the display only showing "LOAD." There is no main menu and discs in the player when turned on have no effect of 'jump-starting' the machine.
I discussed the issue with Samsung Tech Support ('support' being used loosely here) and they informed me that this is a known issue and their engineers are working on a solution. In the meantime, I've seen bulletin board discussions with people having the same problem. Samsung representatives continuously suggest the same, ineffective 'solutions' : hold down the FF button; install the latest firmware update - which, a> is impossible since the player is locked and b> the original cause of the machine not working.
The final solution from Samsung representatives is to send the machine in for repair. During a support chat session with Samsung, I was informed that the price of this would be $160.00. I paid only $80 for it, as there was an Amazon discount of $200 on any player purchased with a qualifying TV.
The idea that Samsung is expecting customers to return the machine for repair and pay for those repairs is ridiculous. It is their own firmware, which they deliver to these machines, that is the cause of these problems.
As I mentioned earlier, the quality of the player - when it was functioning - is great. However, with it in its current state, and Samsung's fleecing of their customers, it has led me to "spread the word" and in no way, shape, or form can I possibly recommend this product - or any other Samsung product - until something is done.
Samsung should be offering a re-call of this product and replacing it at no cost to consumers. Until then, Samsung goes on my "Do Not Buy" list.
UPDATE (12/23/09): Finally got Samsung to resolve issue. See my comment below for details. Changed from 1-star to 3-stars. Can't go any higher than that based on original issues, though.
Click Here to see more reviews about: Samsung BD-P1600 1080p Blu-ray Disc Player
Plays Blu-ray high-definition discs (selectable output resolution: 1080p signals available through HDMI output only; 720p/1080i signals available through HDMI or component video). There is selectable 720p/1080i/1080p video upconversion for DVD (upconverted video available through HDMI output only) and built-in audio decoding to PCM for Dolby Digital, Dolby Digital Plus, Dolby TrueHD, DTS-HD and DTS-HD Master Audio Essential * Netflix video and Pandora music streaming (subscriptions to these services required). There are 2 USB ports (1 front, 1 rear) for storing downloaded BD-Live material.
Click here for more information about Samsung BD-P1600 1080p Blu-ray Disc Player
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