Showing posts with label sirius satellite radio. Show all posts
Showing posts with label sirius satellite radio. Show all posts

Saturday, July 14, 2012

SIRIUS Sportster 4 Satellite Radio Receiver with Car Kit Review

SIRIUS Sportster 4 Satellite Radio Receiver with Car Kit
Average Reviews:

(More customer reviews)
Long story short - Nice radio and programming with horrible FM modulation. Don't buy this unless you're going to wire it directly to your car's antenna or radio.
I bought this device last October to listen to college football games during long road trips. It is my first introduction to satellite radio. I've got mixed feelings about the product.
First of all, the unit was fairly easy to get working. I plugged the power and satellite antenna, turned it on, and selected an open FM station in the unit's setup menu. It's pre-tuned to a test station (national weather). I got a clear signal from the satellite just leaving the antenna resting on the dashboard. I activated it online after a couple of tries (didn't have the unit powered up the first attempt).
However, the FM transmission from the unit to my car stereo was awful, borderline un-useable. Even after choosing a completely clear FM station, turning off the car, waving the unit around until I found a sweet-spot, and crossing my fingers, there was always noticeable and very disruptive static interference. Based on what I've read, apparently the FM transmission strength for this unit way below previous models. I'm told the SP-TK2 model has a much stronger signal. I've not been able to determine whether or not that had anything to do with FCC regulations.
For my vehicle, I've overcame the FM transmitter shortcomings by connecting the unit directly to the Ai-net/Changer input on my Alpine radio and using the AUX function. This step eliminated all of the outside static interference and bypassed FM modulation completely. However, part of my attraction to this unit was the plug and play function. My friends and I have taken several road trips this year and I brought the Sirius unit with me. The cars we used did not have A/V inputs, so we had to make due with the lousy FM transmitter. We were able to fight through the static for the sports and talk radio stations, but music was un-listenable.
The unit itself is ok. It's easy to use and the screen has a lot of info. It keeps track of all the scores in sporting events, show and host for talk stations, and song/artist for music stations.It's awkward to mount though, because all of the wires plug into the back of the dock, not the bottom. You need clearance between the back of the unit and the mounting surface for these wires. My two options were to use an air conditioning vent clip or the windshield suction cup. I chose the vent because I didn't want the unit in the sunlight. At night, the unit is very bright. You can turn down the brightness of the screen, but the buttons are backlit with a piercing blue light that can't be adjusted. The rotary knob is especially bright. It looks like I have a big blue glow stick in my car at night.
The programming is pretty good. Sirius carries every NFL game, and nearly all the college football games, which is exactly what I was looking for. They also play a lot of the NBA and NHL games, but I've not paid much attention to them. They have three comedy stations, and several talk/news (including the BBC) radio and sports radio stations. On the other hand, all of their music stations do not meet my sound quality expectations. I have a decent aftermarket stereo, and the music stations sound worse than local FM. They're not terrible, but the difference between listening to a song on Sirius and on a CD is jarring. That said, they have a fair amount of genres represented. You'll hear songs on Sirius that you'll never hear on your local radio.
I've had limited customer service interaction, but it's been all bad. I chose the three month program to start off with. Sirius doesn't give you a very detailed invoice on the billing screen. It simply shows Subscription charge, Activation Fee, and Taxes. The Subscription charge on the invoice did not match what plan stated it should be, it was about $1 more. The Activation Fee was what I expected. However, Taxes came out to the 15% of the sum of Subscription plus Activation. There's not a state in the US that has a 15% sales tax rate. I called them to find out why it was so high. The lady on the phone had no idea what I was talking about. First she tried to explain why there was a charge for activation. It took quite a few minutes to get it across that my question was about the taxes, not the activation fee. Next, she tried to tell me that the tax rate was based on the Houston rate where she was located. The sales tax in Houston is 8.25%, not 15%. And besides, you are supposed to be taxed based on your local rates, not the location of the service center. After trying to get this point across (another 5 minutes) she went to speak to a manager. She came back and offered me a $15 dollar credit for the activation fee, without ever answering my question. I was tired of the conversation, so I took the credit and hung up. I'll try again to get an answer out of them when my three months are up.
All in all, the unit has sort of worked out for me. It works fine in my car, but travels poorly. I can listen to all the sports I want, but the music sound quality leaves much to be desired. It was easy to hook up, but looks silly just clipped onto my air-vent. If all of the short-comings I've described were addressed I'd be very happy with it.
**Update 12/19/2006**
Warning: The unit is dying on me less than three months after I purchased it. Sometime after around 10 minutes of use, the receiver will become locked into "acquiring signal" mode regardless of actual signal strength. Turning the unit off and then on again fixes it, sometimes. I've researched this issue online and apparently it's becoming a common problem. The recommended fix from Sirius is to either re-activate the receiver on-line or return it for a new unit. If I could, I'd knock another star off this review.
**Second Update** I eventually got SIRIUS to send me a replacement head-unit, free of charge. The second radio works just fine. However, I had to ship the original radio back to the manufacturer. A word of warning: if you ship something to Sirius, keep your tracking number. They tried to tell me that they never received my original radio and charged me for the second. I got on the phone and used the UPS website to tell them who in their warehouse signed for the package. The charge was later reversed.

Click Here to see more reviews about: SIRIUS Sportster 4 Satellite Radio Receiver with Car Kit

Get in the game with the plug-and-play Sirius Sportster 4 satellite radioreceiver, which sports a new slim profile while still maintaining the same great featuresfor which the Sportster series is known. Just like other Sirius-compatible receivers, theSportster 4 offers a large, easy-to-read display, a rotary tuning knob, and accessiblebuttons, but now moves seamlessly into your car, home, or boombox. More significantly,the Sportster 4 maximizes the listening experience of Sirius radio's broad sports lineup,with the ability to decode the incoming Sirius digital-quality signal from more than 120music, news, and sports channels. It's also easily transportable, and thanks to thebundled car kit, lets you listen to your favorite satellite radio programs while driving.
An easy-to-read, six-line display tells you the channel name and number, category, artistname, song title, and time simultaneously. The receiver also lets you program up to 30presets of your favorite streams, as well as search by stream, artist name, song title, orcategory. And with a quick press of the One-Touch Jump button, you can instantlyswitch between the traffic and weather reports for your city or any of the other music,news, or entertainment channels. Other programming details include an S-Seek functionthat stores your favorite artists and songs and alerts you when one is playing on any ofthe music channels, direct station tuning via the numeric buttons, and a channel lockoption. Time functions, meanwhile, include an onscreen clock, alarm, and sleep timer, aswell as a program alert that allows the unit to switch to a preprogrammed stream at aselected time.
The Sportster 4 really earns its stripes, however, with its variety of enhanced featuresdesigned specifically for sports lovers. The Game Alert feature prompts you when yourfavorite NFL or other sports teams are playing on Sirius. The Game Zone lists all of yourfavorite teams in one virtual category and lets you select a different team from each ofthe various sports leagues, including the NFL, NBA, NHL, and college sports. And whatsports fan could do without the Sportster's instant replay function, which lets you pause,rewind, and replay 44 minutes of live radio? As soon as you tune to a channel, thereceiver automatically begins storing the audio for later playback.
The Sportster 4 also includes a built-in FM transmitter that sends Sirius radioprogramming to your vehicle's FM tuner, so you don't have to make a direct connectionto enjoy the full array of channels. Simply set an empty FM frequency on your radio andtune the Sportster 4 to the same frequency. This function also works with other FMtuners, such as the one on your home stereo, but is easily paired with the car thanks tothe bundled vehicle kit, which includes everything you need for listening to Sirius whiledriving. Components include a vehicle docking station, a suction cup mount, a ventmount, a DC power supply that plugs into your car's cigarette lighter, a roof-mountantenna, and mounting hardware.
Sirius satellite radio is a subscription service that provides more than 120 channels ofprogramming, from digital-quality music to news, talk, and sports. It is available only inthe lower 48 states--not in Alaska, Hawaii, or U.S. territories. The Sportster 4, whichmeasures 4.5 by 2.9 by 0.6 inches (W x H x D), is backed by a one-year warranty.
What's in the Box Sportster 4 satellite radio receiver, wireless remote control, lithium battery, vehicledocking station, roof-mount antenna, suction cup mount, vent mount, cigarette lighterpower adapter, mounting hardware, installation guide, Sirius channel information card,user's manual.

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Saturday, June 30, 2012

SIRIUS Sportster 5 Satellite Radio Receiver with Vehicle Kit Review

SIRIUS Sportster 5 Satellite Radio Receiver with Vehicle Kit
Average Reviews:

(More customer reviews)
OK.
So after all of the hype surrounding satellite radio I decided to "pimp out" my Sebring by adding SIRIUS to it. In order not to look ghetto as well as match my existing deck I decided to pick one of these up and subscribe.
First, I'll review the device. Then, I'll review the service. Basically, good news then bad news.
The device itself has a very small form factor which I found very appealing. It comes with a mini dock which essentially powers the device and routes its audio and antenna signal. Know that you'll be doing quite a bit of wiring if you do this yourself - I would recommend professional installation unless you're comfortable doing your own car installation stuff. There are 3, possibly 4, wires that you'll be dealing with:
- The CLA (cigarette lighter adapter)
- The satellite antenna
- The FM antenna extender (only needed if you choose that option)
- The line out (only needed if you choose that option)
Now, if all of these ports were in the back of the dock next to each other this wouldn't be so bad, but instead they're on either side. That's a lot of cables to have hanging out, which is why I recommend professional install if you're not comfortable. I decided to do it myself and, to get set up with the "basic" quality which is wireless FM (it's decent, but nothing to write home about) with neat wiring took me about 45 minutes, give or take. That's including mounting (which I'll get to in a moment).
SIRIUS recommends using line out/line in if at all possible. Newer decks have this jack, but some older pre-2004 likely do not, or if they do, it's a proprietary connector that might not work with the Sportster 5. I have the Kenwood MP735U and it works just fine. I found the cable at Circuit City ($24!!!) and it worked like a charm. Took some doing and even more neat wiring, but I did get it to work. I will admit, using the line out spanks the smoke out of the wireless FM or FM modulation options; it's near CD quality, especially on the Jazz and Classical stations. Again, you can use wireless FM and it will sound "okay", but line out will give you the absolute best quality possible; you just have to do another cable.
Mounting the unit has a number of options as well - one of which is not available depending on what state you're in. California, for example, has Draconian laws about vehicles; you can't have anything stuck to the front windshield. Ironically this is the easiest way to mount the device, as the suction cup works extremely well, and you just attach the device to the metal arm and adjust. If you have this option and don't mind the device up in the window, I recommend doing this. I have an old Chrysler CD changer indash not being used; a trip to Home Depot for a $.49 angle bracket did the trick - attached it to the dock with a single screw, then slipped the other end into the CD slot and like magic, it's solid and looks great right underneath the deck. I suppose I could have hard installed it with another screw or two, but I'd rather not.
All said and done the initial hardware investment came to roughly $200. Keep in mind that SIRIUS has cheaper devices that don't look nearly as good. The downside to the devices is the cigarette lighter adapter. In fact the documentation explicitly forbids a direct power tap. This is so disheartening I can't even describe it. I have to keep unplugging it when I turn the car off so it doesn't suck the battery dry. Why can't you have the option of tapping it into the player's alternate power line so it turns on with the player? I'm absolutely mystified at this oversight.
Now, the service. Oh, this will be fun.
The quality of the audio? Stellar. Never heard anything like it except on digital TV's music channels.
The quality of everything else? Horrid. Where do I begin...
- The activation/customer service phone # has extremely long wait times. it took me a total of 5 hours across 10 different phone calls to reach someone who could help me. Do the math.
- Activation/CS reps are clearly stressed over something. I talked to two who were just blatantly rude; one who had no idea what she was talking about, the other a guy who claimed he'd been "...working at SIRIUS for over 3 years and" knew what he was talking about. Funny - since he had no idea that you can't activate with invoice billing on the website (more on that later).
- SIRIUS and Circuit City have some type of conglomeration going on to force you to call to activate. CC offers a "prepaid subscription card" which is supposed to offset the initial charges (more on that later) to get service. Well that's all good and everything except the card cannot be used on the website even though the website acknowledges the card and its value. It says "cannot be redeemed". An Asst. Manager at CC informed me that calling was the only way to redeem the card. Had I known that, I wouldn't have bought that particular card, but a regular gift card that I could use on the web. Because of the aforementioned long hold times, it was a nightmare to do this simple task. The girl even told me "you should be able to use it on the web" - the other idiot claimed "you're just doing something wrong".
- Too much personal information required to sign up. Why do you care what type of car I have? All that should be needed is a credit card (if you choose that payment method) and my address/name. If it's for purposes of theft recovery, that's up to me, the buyer, to deal with that. Which I do - in my auto insurance plan.
- Website will authorize your credit card without activating an account for you. That's money you can't touch until they feel like releasing it - which could be 2 weeks.
- Inability to just sign up for an account without giving billing information and/or buying a device. Why can't I just establish the account and then pay for it? Why force me to buy the deck in order to get service established? If I wanted DirecTV and didn't have it, I call them and activate, and then the hardware comes...not the other way around.
- Website forces you to put in a credit card. You can't do invoice billing as an option. Why not? Because they know every customer would just do that and then they would be getting free service for that month grace.
- Website does not allow you to select month-to-month billing as an option, and by default it hides the quarterly and 6-month options (which would obviously be the more popular for newbies like myself).
- Telephone IVR can't hear properly. I tried to activate through the automated system and it just couldn't understand the letters "D", "I", "O", "N". That's it, and I don't know how many times the chick said "sorry?"
- No trial offered (I'm talking about in-car installation). Why can't I just buy a unit from a store that offers returns, activate a 14-day trial period with a credit card, and then return and cancel if I hate it? Because then they'd have high turnover due to buyers remorse (which I had at one point due to the above issues)
- $15 activation fee which is not disclosed on the hardware documentation. You don't find out about this until you go to the website or you talk to an agent. It should be clearly disclosed on the packaging of the device since you'd be forced to pay that fee by activating the device - not at the very last minute when you're putting in your credit card. On top of that, it's blatantly mob-ish of them to charge: an activation fee, a monthly fee, fee for the hardware, etc etc etc. They already get money from the subscription - remove the activation fee already or annualize it across the subscription.So class, in summary: The customer service is screwed up, and in order to activate properly and get the best billing options, you need to call customer service (which did I mention is screwed up?). DO NOT activate over the web if you're using a gift card. I guarantee you, you will get frustrated.
The quality of the product is top notch. The ability to see who's playing before you select the station is excellent, and the high resolution of this screen makes navigating stations quick and easy. The audio sounds upper class if you're using the line out jack, and setup is not that difficult if you know what you're doing. Once you get past activations you should be smooth. It's just that phase that causes headaches.

Click Here to see more reviews about: SIRIUS Sportster 5 Satellite Radio Receiver with Vehicle Kit

With a stylish new gun-metal grey finish, the Sportster 5 satellite radio receiver sports a new slim profile while still maintaining the same great features for which the Sportster series is known. Highlights include a large, multicolor, easy-to-read 6-line display, plus a rotary tuning knob for added convenience. The Sportster 5, conveniently transportable between home and car, is easy to use and features Sirius' universal dock for simple installation. Optional universal accessory docking kits and audio systems conveniently allow for use in the home, boat, office, and multiple vehicles.
An easy-to-read, six-line, 2.7-inch multi-color display helps keep tabs on the channel name and number, category, artist name, song title, and time simultaneously. The receiver also lets you program up to 30 presets of your favorite streams, as well as search by stream, artist name, song title, or category. And with a quick press of the one-touch jump button, you can instantly switch between traffic and weather reports for your city and any of your preset music, news, or entertainment channels. Other programming details include an S-Seek function that stores your favorite artists and songs and alerts you when one is playing on any of the music channels, direct station tuning via the numeric buttons, and a channel lock option. Time functions include an onscreen clock, alarm, and sleep timer, as well as a program alert that allows the unit to switch to a preprogrammed stream at a selected time.
The Sportster 5 really earns its stripes, however, with its variety of enhanced features designed specifically for sports lovers. The Game Alert feature prompts you when your favorite NFL or other sports teams are playing on Sirius. The Game Zone lists all of your favorite teams in one virtual category and lets you select a different team from each of the various sports leagues, including the NFL, NBA, NHL, and college sports. And what sports fan could do without the Sportster's instant replay function, which lets you pause, rewind, and replay 60 minutes of live radio? As soon as you tune to a channel, the receiver automatically begins storing the audio for later playback.
The Sportster 5 also includes a built-in FM transmitter that sends Sirius radio programming to your vehicle's FM tuner, so you don't have to make a direct connection to enjoy the full array of channels. Simply set an empty FM frequency on your radio and tune the Sportster 5 to the same frequency. This function also works with other FM tuners, such as the one on your home stereo, but is easily paired with the car thanks to the bundled vehicle kit, which includes everything you need for listening to Sirius while driving. Parents also have control over channels and channel lockout. Measuring just 9.5 x 7.5 x 3 inches, the Sportster 5 weighs a mere 3.7 ounces.
About Sirius Sirius Satellite Radio delivers more than 130 channels of music and programming via crystal clear direct satellite feed. In addition to 69 channels of commercial free music listening, Sirius also delivers 65 channels of sports, news, talk, entertainment, traffic, and weather forecasts. Sirius--the official satellite radio partner of the NFL, NASCAR, and NBA--broadcasts live play-by-play games of the NFL and NBA, as well as live NASCAR races. All Sirius programming is available for a monthly subscription fee.
What's in the Box Sportster 5 satellite radio receiver, remote control, vehicle docking cradle, vehicle power adapter, vehicle antenna, suction cup and vent mounts, FM extender antenna, getting started guide, installation/user's guide, accessory brochure, and programming guide.

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Friday, May 11, 2012

Sirius SDSP5V1 Sportster 5 Dock and Play Radio with PowerConnect Review

Sirius SDSP5V1 Sportster 5 Dock and Play Radio with PowerConnect
Average Reviews:

(More customer reviews)
Good radio, easy to install. The Pros: can change colors for display, however, display picture is the same (with Howard Stern looming in the background). Comes with remote, which can be handy, depending on where you install the radio. Easy to see display during the day and at night, even with polarized glasses (some reviewers stated that this is not so). For reference, The Xact one I had before this had a blue display which was close to impossible to see during the day, in particular with polarized sunglasses. The Cons: the FM transmitter is a lot weaker than the one from my previous radio (Xact). Activation: The legendary bad SIRIUS customer service sure was confirmed trying to activate this radio. I bought this as the replacement for my old radio which stopped working correctly. All I needed SIRIUS to do was deactivate my old radio and activate this one. It took about 1.5 hours to get this fairly straightforward task accomplished, mostly because I was put on hold several times for what felt forever. Best tip I can give: IF YOU BUY A NEW RADIO AND WANT TO REPLACE YOUR OLD ONE WITH IT, CHOOSE 'CANCEL SERVICE' WHEN YOU CALL SIRIUS. Otherwise, you will experience the same odyssey I went through (I chose "CHANGE SERVICE"): You first get transferred to Bangalore (I assume) where you are told that they CANNOT swap your two radios (i.e. cancel one, activate the other). They WILL tell you that you need to first activate your new one, which (of course) they are very happy to help you with. They will try to upsell you (no surprise) and tell you that you have to pay an activation fee. And since I had two radios, I got a discount(lasting for how long it takes to cancel the other radio). I explained in the beginning what I wanted to do, but of course they just go through their script. After the activation I requested to connect me to the 'department' to cancel my other radio. Of course I was put at the end of the waiting queue, after a few minutes my connection was lost, so I called again and chose the "CANCEL SERVICE" option. After about another 20 min of waiting, I was connected to the US service site and told the person that I needed to cancel service on a radio. After logging in to my account the person noticed that I had two radios, so I explained what I wanted to do. The good news is that the person got upset about how this was handled and talked to her supervisor (again I was put on hold). She then told my that my activation fee for the other radio would get reimbursed and that my old radio was cancelled. I hope that this radio will last a few years so I don't have to deal with their customer service any time soon...
UPDATE: as of today (12 Nov 2010) I still have not received my promised refund for the activation.

Click Here to see more reviews about: Sirius SDSP5V1 Sportster 5 Dock and Play Radio with PowerConnect



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