Average Reviews:
(More customer reviews)Despite other reviews that claim this products works marginally, I heartily disagree. I ordered a JTA-450 from Amazon.com and it was very easy to setup. I was then very excited to play a brand new record that came with the same delivery, and the product simply did not work. The player constantly skipped, so after ensuring that the player was on a level surface and I was not placing any shock on the unit, I tried a different record. This played worse than the first one did and I noticed that the needle would simply pull toward the the center of the record without sitting in a groove on the vinyl. It turns out the needle was scraping vinyl off of the record as it did this, and it all happened very quickly.
I contacted Jensen in hopes that they would send me a new unit, as this one was obviously defective. They said they would be happy to fix or replace it if I would send the unit in and pay for the shipping. This simply was not acceptable, making me pay to send a unit in that came to me defective. I then contacted Amazon.com and they were happy to send a new unit for free and also pay for the return shipping. The second unit had the same problem as the first but scratched my records even more. I then sent the second player back for a full refund from Amazon.com.
In all, I wasted 3 weeks dealing with this issue and ruined 3 brand new records by merely testing the players for a matter of seconds. I now have a unit by a different maker (Ion) that works well and plays my records fine, save for the large scratches caused by the Jensen product. I have been in contact with Jensen about a reimbursement for the 3 records ruined. I am not expecting them to work well with me, as they did not in the past.
In short, I recommend that you skip over this item. Yes, I know the price looks great for the features, but there are comparable items that actually work. I'm glad that some customers have had good experiences with this unit, but I don't think it is worth the risk to undergo what I've gone through to get a working record player.
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